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Nikkai

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">To cancel your order, please email us at <a href="mailto:care@nikkai.co">care@nikkai.co</a>.</p><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255); margin-bottom: 0px !important;">If we&#x2019;re unable to cancel the order, you can return the item once received. Please see our Returns &amp; Refunds section for more detail.</p>

To cancel your order, please email us at care@nikkai.co. If we’re unable to cancel the order, you can return the item once received. Please see our Returns & Refunds section for more detail.

How do I cancel my order?

Order Issues

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since I ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

I’ve cancelled my order, when will I be refunded?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from my order.

What do I do if my order arrived damaged, or is incorrect?

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

I've returned my order, when will I be refunded?

Returns & Refunds

I've forgotten my password, how do I reset it?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

How do I cancel my order?Updated a year ago