Send a message to our support team, and we'll get back to you as soon as we can, but sadly we can't guarantee a live reply.

Send an email to our support team, and we'll try and get back to you in the next working day, but during busier times, it may take a little longer.

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Nikkai

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We can’t make any changes once the order has placed – this includes changing the delivery address. However, you may be able to cancel your order and place a new one instead by contacting our support team.

Can I amend my order after I’ve placed it?

Order Issues

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since I ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

How do I cancel my order?

I’ve cancelled my order, when will I be refunded?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from my order.

What do I do if my order arrived damaged, or is incorrect?

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

I've returned my order, when will I be refunded?

Returns & Refunds

I've forgotten my password, how do I reset it?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

Can I amend my order after I’ve placed it?Updated a year ago